Privacy policy

Last updated: April 29, 2026

Lélio Club operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Lélio Club is powered by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use, and disclose personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we mean information that identifies you or another individual, or that can reasonably be linked to you. Personal data does not include information that has been collected anonymously or has been anonymized in such a way that it can no longer identify or be associated with you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact Information – including your name, mailing address, billing address, shipping address, telephone number, and email address.

  • Financial Information – including credit card, debit card, and bank account numbers, payment card information, financial account details, transaction information, payment method, payment confirmations, and other payment-related details.

  • Account Information – including your username, password, security questions, account configurations, and preferences.

  • Transaction Information – including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with Us – including information you provide when communicating with us, such as when submitting a customer support request.

  • Device Information – including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information – including information about your interactions with the Services, such as how and when you access, browse, or otherwise engage with them.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you – We collect information when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

  • Automatically through the Services – We collect information from your device when you use our products or services, visit our website, and through the use of cookies and similar technologies.

  • From our service providers – We collect information when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.

  • From our partners and other third parties.

How Do We Use Your Personal Data?

Depending on how you interact with us and which Services you use, we may use personal data for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal data to provide the Services to you. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, saving your preferences and items of interest, sending account-related notifications, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and providing a personalized shopping experience. For example, we may recommend products based on your previous purchases. This may also include using your personal data to better tailor and improve the Services.

Marketing and Advertising

We use your personal data for marketing and advertising purposes, including sending marketing and promotional communications via email, SMS, or postal mail. We may also display advertisements online for products or services offered through the Services or on other websites, including advertisements based on items you have previously purchased, added to your cart, or other activities related to the Services.

Security and Fraud Prevention

We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating with You

We use your personal data to provide customer support and effective Services, respond to your inquiries in a timely manner, and maintain our business relationship with you.

Legal Reasons

We use your personal data to comply with applicable laws and regulations, respond to lawful requests from law enforcement or regulatory authorities, investigate or participate in civil investigations, potential or actual litigation, or other adversarial legal proceedings, and investigate potential violations of our terms or policies or enforce those terms and policies.

How Do We Share Personal Data?

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners who provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising and marketing purposes based on your online activities across different merchants and websites.

  • When you direct us or otherwise consent to our sharing certain information with third parties, such as to deliver products to you or when you use social media widgets or login integrations.

  • With our affiliates and within our corporate group.

  • In connection with a business transaction, such as a merger, acquisition, financing, or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services. Information that you submit through the Services may be transmitted to Shopify and to third parties located in countries other than your country of residence for the purpose of providing and improving the Services.

To protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and the rights available to you, please refer to the Shopify Consumer Privacy Policy.

Depending on where you reside, you may also be able to exercise certain rights regarding your personal data through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or not under our control, you should review their privacy and security policies, as well as any other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any information found on such websites.

Information that you share in public or semi-public areas, including information you post on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

The inclusion of such links does not imply our endorsement of the content, owners, or operators of those platforms unless expressly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact details provided below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal data of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” In addition, any information you transmit to us may be at risk while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain your personal data depends on several factors, including whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of Access

You may have the right to request access to the personal data we hold about you.

Right to Deletion

You may have the right to request that we delete the personal data we hold about you.

Right to Rectification

You may have the right to request that we correct inaccurate personal data we hold about you.

Right to Data Portability

You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, subject to certain conditions and exceptions.

Managing Communication Preferences

We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to local legal exceptions and limitations, you may also have the following rights in addition to those listed above:

Right to Object and Right to Restrict Processing

You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise these rights where indicated within the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal data and the rights available to you, including rights related to data processed by Shopify, please visit:

https://privacy.shopify.com/en

You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request.

In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf. Before accepting such a request, we may require proof that the representative has been authorized to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below.

Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or by submitting your complaint to your local data protection authority.

For residents of the European Economic Area, a list of the competent data protection supervisory authorities is available from the relevant EU authorities.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country that has been determined to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last Updated” date accordingly, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at support@lelioclub.com or by mail at:

Lélio Club
Hansastraße 124
81373 Munich
Germany

For the purposes of applicable data protection laws, we are the data controller of your personal data.