Refund policy

Return Policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, please contact us at support@lelioclub.com.

When contacting us, please provide:

• Your order number

• The name used for the order

• The item(s) you would like to return

• If applicable: a brief reason for the return (optional)

Important: Returns will only be accepted if they have been requested and approved in advance.

For returns from Germany, a return shipping fee of €6.49 will be deducted from the refund amount. You do not need to pay this fee separately; it will simply be subtracted from your refund.

For returns from other EU countries, a return shipping fee of €10.49 will be deducted from the refund amount.

Customers from non-EU countries are responsible for arranging and paying for their own return shipping.

Return Address

Returns must be sent to the following address:

Oleg Bachowka – Lélio Club
Hansastraße 124
81373 Munich
Germany

If you have any questions regarding returns, you can contact us at support@lelioclub.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have received. Once the return has been accepted, you may purchase the new item separately.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

International Returns

We accept returns from customers worldwide. Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.

For international returns, we recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item without tracking information.

Any customs duties, taxes, or import fees paid at the time of purchase are non-refundable, except where required by applicable law. Customers are responsible for any customs declarations and shipping requirements applicable in their country.

Please contact us at support@lelioclub.com before sending an international return to receive return instructions and ensure that your return is properly processed.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@lelioclub.com.